Internet Services / Data Communications

High Speed Data Communication Services

STPI has been the pioneer as Data Communication Service Provider in India since 1993. In 1995, STPI-Chennai provided nx64 Kbps data communication connectivity to STP units through Intelsat F3 Standard Earth Station (ES) as the First International Gateway. STPI started providing last mile connectivity (point-to-point) to customer premises through owned RF/Microwave. STPI was then the first organisation to provide point-to-multipoint Microwave Radio network for Internet services in India. STP units within 30 km radius of the ES are connected through line-of-sight point-to-multipoint TDMA microwave links.

STPI caters to the data communication needs of the quality conscious Indian IT industry by providing SoftNET Services. Integrated network service called SoftNET Services, which include SoftPOINT service, providing Point-to-Point International Private Leased Line Connectivity (IPLC) and SoftLINK service, providing Internet Leased line Connectivity to software exporters doing offshore development.

STPI also holds the Category-A Internet Service Provider (ISP) license with ALL INDIA as the service area. In fact, STPI is the first commercial Internet service provider of India and the first to offer Digital Private Line through multiple-access radio network. STPI’s National service delivery and management infrastructure includes 53 independent gateways.


The salient features of the SoftPoint services are:

  • High security and reliability - the point-to-point and dedicated link via telecommunication network provides maximum security and reliable transmission
  • Cost-effective - saves substantial cost on international communications
  • Latest Network Management tools are used to manage the services end-to-end
  • Bandwidths from 64Kbps onwards
  • End interfaces available are V.35, G.703 etc.
  • Single point contact for all support activities
  • Fault logs available on the intranet


  • Network Redundancy at all levels (i.e. last mile, router, switch and connectivity to Internet gateway on transmission level)
  • Robust Network with multi-homed gateway
  • 24x7x365 technical support, handled by well-qualified technical team
  • Online bandwidth statistics to monitor the usage and enable customer to forecast future requirements
  • An ISO / ISMS / SMS certified organisation
  • Service Level Agreement (SLA) uptime of more than 99.5%
  • Bandwidth on Demand (BoD) service for the existing Internet Leased Line Service customers

Last Mile Connectivity (Local Loop)

In the early 90s, the IT industry was growing and the demand for bandwidth was huge. While international bandwidth was available, there was a shortfall in the last-mile connectivity. To address the last mile connectivity challenges, STPI provided Microwave network catering to the immediate needs of the customers. This network was further strengthened by the addition of Point-to-Point radio networks enabling the delivery of a 2 Mbps or more bandwidth over the last mile.

STPI uses the latest software tools to design the microwave link and the same is tested in-house before implementation. Over a period, STPI microwave network has evolved to be one of the biggest microwave networks in use for data communication and has now become a true multi-vendor network.

During the post-millennium era, private operators participated in this segment and delivery of services through copper and fibre based last mile connectivity has become a reality. STPI has established a collaboration with all major service providers such as BSNL, Bharti etc. to service last mile over copper and fibre. With the last mile on copper / fibre there is considerable improvements in quality of service such as reduced delay, multiple redundancy options etc. The last mile service providers have designed the last mile in such a manner that the fibre is extended very near to the customer premises. This ensures that the last mile connectivity to the customer premises is only a few meters. The fibre switches of all the service providers mentioned above are located at STPI NOC, which reduces the provisioning time and increases the efficiency in case of troubleshooting.

Service Destination

There is no limit to the service destination. Presently, the services are offered to destinations such as North America covering United States, Canada etc., Europe covering United Kingdom, Germany, Netherlands, Ireland etc. and APAC covering Hong Kong, Thailand, Singapore, Japan etc.

SoftPOINT Service

A SoftPOINT service is a point-to-point international private leased line for the exclusive use of an organization to communicate between its offices that are spread across the world. IPLC acts as the lifeline for business applications in global enterprise networking and building virtual organizations.

IPLC's are digital circuits available for international data transmission, communication, and so on. They are secure and are ideal for companies that have high volume of International data transmission. IPLC’s provide efficient, reliable and secure point-to-point connection to business partners round the clock, anywhere in the world.

SoftLINK Service

SoftLINK is an internet service developed specially to cater to the needs of the IT industry. The Internet represents one of the most successful examples of the benefits of sustained investment and commitment to research and development of information infrastructure.

SoftLINK is a service offering Leased Internet access in two modes viz. Standard and Premium qualities Each having its own Quality of Service Parameters. This service was launched to cater to the rising needs of the industry for quality and committed service. Soft Link services have found a large customer base.

STPI offers high-speed Internet Leased Line Service with both Premium (1:1) and Shared (1:2 / 1:3 / 1:4) loading ratios at competitive rates. This service has been catering the needs of the IT industry and provides high-speed, dedicated Internet access with quality and reliability. 24x7x365 technical support, handled by a well-qualified technical team. Online bandwidth statistics allow Customers to monitor the usage and help them forecast future requirements. Service Level Agreement (SLA) for its internet network guarantees uptime of more than 99.5%.

SafeNet – Virtual-UTM

The Internet traffic is filtered, scanned and cleaned at the STPI Internet Gateway before it reaches customer network providing increased network security without having to invest on expensive on-premise security appliance. This integrates critical security functions such as firewall, intrusion detection and prevention, anti-virus, web content filtering, application content filtering, malware, Botnet etc., and provides remote admin service for managing Firewall rules, Web filtering etc. Virtual-UTM service helps customers to manage compliance requirements by automatically enforcing corporate-level polices.

Managed IT Services

STPI offers the Managed IT Services to customers across India, over the cloud to address long IT infrastructure procurement cycles, underutilization of resources, need for dynamic scalability, and appropriate disaster recovery of applications and data.

Cloud has emerged as one of the most preferred modes to consume IT. STPI has partnered with leading Datacentre and Cloud Service provider to cater to the dynamic IT needs of its customers viz. Servers, Networks, Storage, Applications, Security, Cloud, Managed Hosting Service and Disaster Recovery Service backed by SLAs.

Managed E-mail & Exchange Service

STPI-Chennai offers a unique proposition to customers to have immediate access to their e-mail space, without the customer having to invest on the infrastructure to meet their state-of-art business needs.

Managed E-mail is a SaaS (Software as a Service) based mailing solution, which offers:

  • 9 % uptime
  • E-mail, Admin Panel, Alias, Calendar, Address Book & LDAP
  • Backup & retrieval
  • Anti-spam & Anti-virus enabled
  • Multi-lingual support for web interface of email service
  • Synchronisation for Calendar/Events/E-mail /Tasks to Client devices as per Industry standards
  • Public folders with 250MB storage
  • E-mail archiving
  • Supports all Web Browser, MS Outlook, Android & iPhone® native E-mail clients
  • 24x7x365 support & monitoring

Co-location Service

STPI co-location facilities are built to ensure the highest level of security for the critical equipment. The service offerings include:

  • The rack-space or raw space with specified power and cooling facilities
  • The servers are terminated on a Gigabit Ethernet switch, if internet connection is required for the server
  • High capacity internet backbone
  • 24x7x365 remote hand and eye support for customers
  • CCTV surveillance, IP-based PDUs, water leakage and rodent detection system in place
  • Fire safety and smoke detection systems
  • Un-interrupted power supply

Virtual Private Server

The power of IT infrastructure is directly co-related to the speed and performance of business. Virtual Private Server service delivers the raw horsepower of bare metal servers bundled with a complete suite of infrastructure services. High-end dedicated server offering high configurations of RAM and SAS/SSD disks. The service provides a powerful configuration for high-load, performance-dependent, mission-critical online requirements. The services comprise:

  • Virtual server with customised configurations
  • Multi-core hardware and high-performance SAN infrastructure
  • Virtual Firewall / Load Balancer / UTM
  • Complete monitoring and tracking of system usage
  • Snapshots enabled
  • On-demand compute, memory and storage upgradation

Hybrid Cloud Service

Hybrid Cloud Service allows customer to create an environment, which is a mix of Public Cloud and a Private dedicated setup, hosted within the datacentre.  It enables organisations to store protected or privileged data on a private setup, while retaining the ability to leverage scalable computational resources from the Public Cloud platform to run various applications.

Hybrid Cloud deployment delivers best of features like on-demand public cloud and highly compliant private cloud. The public and private infrastructure components are bound together by standardised or proprietary technology that enables data and application portability.

Storage as a Service

The performance-based Storage as a Service is a multi-platform service, meant for public cloud, virtual servers, dedicated servers or private clouds. The Storage Service has been designed specifically prioritising both performance and secure multi-tenancy. Each tenant is provided with a unique and isolated Logical Controller Instance (LCI) with its own unique cache and CPU resources. Each LCI created is allocated a set of resources in terms of Cache Memory and CPU which can be dynamically increased/reduced seamlessly. All storage resources will be created in high availability by default. Storage service can be configured for performance and capacity based on application requirement.

Backup Service

Backup service is a cloud-based data protection service, which allows to back up the critical data and make it available on-demand as required by the business. Backup service provides complete control over the data, allowing it to secure it as per business requirements. The service effectively manages all available data types, including structured and unstructured workloads. Features of Backup Service include:

  • Encryption or equivalent during transmission and at rest
  • Backup for remote server, co-located server and virtual /cloud servers
  • Data compression, offsite backup
  • On-demand restore
  • Offsite backup service options are based on tapes

For Further Assistance please contact at chennai[dot]bdg[at]stpi[dot]in

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